Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at peggy@icanwheels.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at peggy@icanwheels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at peggy@icanwheels.com.

2 Year Free Warranty
ICAN warranty wheels against manufacturing defects, for a period not to exceed two years, from the date of purchase. During that period, ICAN will replace or repair(when possible) the defective part.

Wheelset will have a unique identification number and warranty card. Complete the provided card and warranty form, and send them to us.

Failure to use the provided warranty card will void your warranty.Save your dated receipt for proof of purchase.

What's Covered
Your wheels are covered against manufacturing defects found within one year. In such cases, if the warranty item cannot be repaired at our expense, we'll replace the warranty item and pay shipping both ways. This warranty only applies to the original owner and is not transferable. To start a warranty claim please contact us at info@icanwheels.com

Situation Warranty
Manufacturing Defects Within 2 year We will replace the faulty component and pay shipping cost both ways.
After 2 Year Maintenance, upgrade, and repair service at minimal cost.
What's Not Covered Normal Wear and TearThe following will void your warranty
Misuse (Jumping, trick riding, etc.)
Modification of wheels
Tire pressure exceeding 140psi
Improper assembly
Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.
Use of brake pads not designed for carbon wheels
This warranty does not cover
Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)
Products which have been incorrectly installed and/or adjusted.
Issues brought about by neglect or poor maintenance.
Surface finish and cosmetic treatments (anodizing, decals, etc.)
Crash damage.
All other bicycle components
Consequential or incidental damages (where applicable)
Returns
In the event of a manufacturing defect, ICAN will cover the return shipping costs. However, if the defect is deemed to not be due to the manufacturing process, then the customer will be responsible for the return shipping costs.
1.ICAN make a careful test and check before every single item is shipping. In case of bad luck that you receive, ICAN items in broken or defective quality would like a return and refund or replacement. Please contact us within 3 working days and show us as much as possible proof, photos, videos etc.

2. Refund will be granted after we receive the returned items in original condition.

3. New items or Repaired items will be shipped to you as soon as we receive the items for replacement.